Packages are generally dispatched within 2 days of receipt of payment. They are shipped with a tracking number and delivered without signature.
Shipping costs include preparation and packaging costs as well as shipping costs.
The preparation costs are fixed, while the transport costs vary according to the total weight of the package.
We recommend that you group all of your items in a single order.
We cannot combine two orders placed separately and shipping costs apply to each of them.
Your package is shipped at your own risk, but special attention is paid to fragile items.
Box dimensions are appropriate and your items are properly protected.
For any product return, the item (s) must be returned to us in their original packaging (s) by Colissimo with tracking in order to allow the parcel to be tracked to Kimono, 74 Bd Haussmann, 75008 Paris. Return costs are the responsibility of the customer.
It is also possible to drop off at the Kimono store, 74 Bd Haussmann, 75008 Paris, the item (s) to be exchanged for another product. This exchange can be carried out on our shop by presenting to the saleswomen, the purchase invoice which must be downloaded from the website in "your account".
For a refund, the amount will be credited to the credit card used to make your online purchase. No refund will be made directly at the store when depositing the item(s). Shipping fees will not be refund.